REFUND AND CANCELLATION
- To cancel any order placed by You on the Platform, please visit the 'accounts' section in Your profile and choose the option to cancel the order.
- We reserve the right to cancel any order if: ( a) the address provided by You is either wrong or falls outside the delivery zone; (b) there is lack of information, direction or authorization from You at the time of delivery; and/or (c) some or all the items ordered by You are unavailable at the time the order is being processed.
- You cannot cancel any orders when the order is in process. You can cancel your order for a product at no cost any time before the products are dispatched from Our end and We send the dispatch confirmation e-mail/notification relating to that product confirming that the product has been dispatched for delivery. Unfortunately, an order cannot be cancelled once the item has been dispatched for delivery and/or the same is delivered to You, in which case you will have to return the items to Us after delivery by following Our Return Policy. Kindly refer to the Return Policy. In case You want to cancel the order at the time of delivery of products, i.e., at the point of delivery, you may do so through the Platform; then the same will be marked as cancelled at the same time by the delivery associate.
- Once We receive the products from You at our address, we will conduct a quality check. Once the products have passed the quality check based on Your specifications and criteria for cancellation, we will initiate the process of refund within 2 (two) business days.
- Upon cancellation, you will be notified of the same by email/SMS and refund about cancellation will be made in the following manner:
- Electronic payment ( credit card, debit card or net banking) - refunds are processed within 2- 4 business days or such other timeline as prescribed by the applicable banks/financial institutions, whereby You will need to update Your financial information to enable Us to process a refund to Your account;
- Mixed Payment ( credit card, gift cards or credit points) - The refund amount shall be paid through the same mode of payment. The gift card amount shall be added to Your account under points, based on the applicable timelines as decided by the Company and/or the banks/financial institutions, as applicable, and can be used for redemption towards future purchases;
- You understand and agree that: (a) We have the authority to make the final decision on refund amount and when it is generated; (b) refunds will happen through the same mode by which the payment was made, however, you may have the option to request for a change to credit/ reward points, which will be approved by the Company; (c) If your refund doesn't appear in Your Account, and the processing time for Your payment method has passed, you may contact Us for further assistance.
- If the original payment method You used to make the payment (credit/ debit card) is no longer valid, we will issue the refund through a demand draft. When We receive a payment failure notice from Your bank, we will send you an e-mail/any other notification asking You to call us. When you call Us back, we will collect Your name and the address where You want the demand draft to be sent, and proceed with the refund.